Respected user:

       Hello, thank you very much for choosing Gaopu Technology products!

       Based on the service tenet of providing customers with perfect solutions and perfect after-sales system to obtain higher customer satisfaction, Gaopu Customer Service Department will provide enthusiastic and thoughtful customer service for each user. We can provide you with product-level, solution-level, application-level composition, and post-maintenance four-level technical services. Depending on the company's comprehensive architecture system, we will ultimately provide customers with fast and careful, professional and friendly, continuous and Lose its stable quality service.

pre-sale service:

1. Professional technical support engineers provide you with consultation and introduction of product functions and application environments;

2.Collect customer demand information and provide customers with various practical solutions for customers' reference and selection;

3. Scheme effect diagram design.

On sale services:

1. Installation site survey, according to the actual situation on the site, we can make appropriate adjustments to the plan;

2. On-site installation and commissioning services;

3. Product application function and operation method training;

4. After the system runs normally, the project is accepted, and an acceptance report is issued to the customer.

After-sales service:

1. National unified service hotline (0755-21062353, 13692173135), professional technicians provide 7 * 24 hours hotline support service;

2. Provide warranty and on-site service for professional and technical personnel;

3. Regular product inspection and maintenance;

4. Product software upgrade service;

5. Program production services.

Product warranty:

The whole machine warranty is one to three years (subject to the sales agreement), including all software and hardware products; product life-long maintenance service (signing a maintenance agreement after the warranty period);

Note: All man-made damage, accidental damage and malfunctions caused by illegal operations are not covered by the warranty. After the warranty period of the equipment has expired, the company will provide paid service for equipment maintenance, charge component fees as appropriate, and waive maintenance fees.

Service Process:

1. Product installation: According to the customer's requirements, develop an installation plan-prepare the project before installation after the plan is determined-send professionals to serve-product installation and commissioning-product trial operation and training-product acceptance;

2. Repair service: service repair-technical support telephone guidance-sending professionals to service-fault determination and resolution-service work order receipt-telephone return visit and satisfaction survey;

3. Inspection inspection upgrade and maintenance: draw up the inspection inspection upgrade plan plan-plan determination-send professionals to serve-inspection inspection upgrade verification-inspection inspection upgrade report.